We give voice commands to devices that can adjust the temperature in our house, lock the door, turn the lights on and off, play music, and go shopping.
So why not banking?
In fact, companies are already using it. According to Harvard Business Review, Capital One introduced an Alexa skill in 2016 that enabled users to interact with their accounts. They could also have Alexa check in with Chase about their spending during the last six months.
Best Innovation Group launched a platform that allows banks and credit users to offer voice-first banking. Users can pay their mortgage, transfer money between accounts, and access balance and account history. The platform works with Alexa and with Google Assistant voice services.
Banks are also expected to use voice recognition software as an added layer of security, with your voice serving as an authentication step.
Rick Good spent ten years in the newspaper business, including with The News & Observer (Raleigh, NC) and The Greenville News (Greenville, SC). He co-wrote, with Melinda Coleman, Rutledge to Riley: Governors of South Carolina, 1776–Present (Published by The Greenville News), and is the author of Mind Games Trivia #1 (Amazon). He has recently spent 15 years creating original trivia content through Sounds Good Mobile Entertainment and continues that with his new company, SGME Software. He edits The Smart Reader’s money, real estate, and business coverage.
