Daniel Goleman, author of Emotional Intelligence (Bantam), says these qualities help people work at their highest level:
* Self-awareness, knowing how you feel and assessing your abilities.
* Self-control, the ability to stay calm and think clearly under stress.
* Desire, using emotions to help guide you toward your goals.
* Empathy, the concern for others which generates the "How can I help you?" theme with fellow workers and team members.
* Social skills, forming relationships with others that bring cooperation from fellow workers and bosses.
